Shipping Info
Once your order has been placed and payment has been received, your order will be dispatched within 24-72 hours. Upon shipment, you will receive a tracking number to monitor the delivery status of your order.
Standard - Free Tracked Shipping
United Kingdom | 5-7 working days |
Rest of the World | 10-20 working days |
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Premium - Tracked & Insured Shipping
United Kingdom | Â 3-6 working days |
Rest of the World | Â Â 10-20 working days |
- This option includes free replacement for lost or stolen packages until completion of shipment.
Express - Priority Dispatch, Tracked & Insured
United Kingdom | 3-5 working days |
Rest of the World | Â Â 4-12 working days |
- This option includes free replacement for lost or stolen packages until completion of shipment.
Priority Dispatch
Your order will be marked as urgent for expedited processing.
We endeavor to dispatch items promptly upon payment completion. However, please note that delays may occur due to factors beyond our control such as customs, flight schedules, adverse weather conditions, or postal strikes. Your patience is appreciated, and rest assured, your parcel will arrive.
FAQs
How Do I Change My Delivery Address?
Please contact us immediately at support@vilyvital.com if you need to change your delivery address. Once the order is shipped, we are unable to modify the address.
Please contact us immediately at support@vilyvital.com if you need to change your delivery address. Once the order is shipped, we are unable to modify the address.
How Do I Cancel An Order?
Kindly contact us promptly if you wish to cancel your order. Once shipped, cancellations cannot be accommodated.
Lost Packages
We consider an item lost in transit if there are no tracking updates for 35 days. Please reach out to us at support@vilyvital.com for assistance.
Theft Disclaimer
We disclaim any responsibility in case of package theft occurring after shipment completion, particularly if accompanied by a photo of the order at the front door.