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SHIPPING

Shipping Info

Once your order has been placed and payment has been received, your order will be dispatched within 24-72 hours. Upon shipment, you will receive a tracking number to monitor the delivery status of your order.

Standard - Free Tracked Shipping

United Kingdom 5-7 working days
Rest of the World 10-20 working days
 

Premium - Tracked & Insured Shipping

United Kingdom  3-6 working days
Rest of the World    10-20 working days
  • This option includes free replacement for lost or stolen packages until completion of shipment.

Express - Priority Dispatch, Tracked & Insured

United Kingdom 3-5 working days
Rest of the World    4-12 working days
  • This option includes free replacement for lost or stolen packages until completion of shipment.

Priority Dispatch


Your order will be marked as urgent for expedited processing.

We endeavor to dispatch items promptly upon payment completion. However, please note that delays may occur due to factors beyond our control such as customs, flight schedules, adverse weather conditions, or postal strikes. Your patience is appreciated, and rest assured, your parcel will arrive.

FAQs

How Do I Change My Delivery Address?
Please contact us immediately at support@vilyvital.com if you need to change your delivery address. Once the order is shipped, we are unable to modify the address.
How Do I Cancel An Order?

Kindly contact us promptly if you wish to cancel your order. Once shipped, cancellations cannot be accommodated.
Lost Packages

We consider an item lost in transit if there are no tracking updates for 35 days. Please reach out to us at support@vilyvital.com for assistance.
Theft Disclaimer

We disclaim any responsibility in case of package theft occurring after shipment completion, particularly if accompanied by a photo of the order at the front door.

Fast and Free Tracked Shipping UK

Worldwide FREE Shipping on all orders! And you can easily track your order from your phone.

30 Days Money Back Guarantee

We Stand behind our products and offer a 30 Days Money Back Guarantee

Customer Comes First!

We have thousands of positive customers because we know how to take care of them and offer them only great quality shoes.

Results or Full Refund

If you don't notice any significant improvements using our product, we refund you